Testing Value for Money in Contracted FM Services

Financial Regulatory Organisation

Benchmarking the costs and quality of providing the following current FM services at the Client's office in Canary Wharf (Maintenance; Life Cycle Replacement; Utilities; Cleaning; Security; Reprographics; Mail; Stationery; Catering; Conference Suite; Visitor Reception; Helpdesk; and Travel Services). The work also included an exercise to benchmark and review the current service specification levels and the current floorspace standards in comparison with a future space budget for a new headquarters building.