Global Banking Organisation's Contracted Out Services
Global benchmarking exercise for a major banking and financial services company across the UK, USA and AsiaPac. The exercise covered the FM services: M&E and fabric maintenance; cleaning and waste; and front of house, provided to a range of buildings from corporate offices, high street retail branches to data centres to aid the decision whether to re-procure or extend the contract. The work included the development of a bespoke retail portfolio FM benchmark model. A significant problem we had to overcome was the effects of the landlord service charges.