Local authority strategic review of estates and FM function

West Sussex County Council appointed BWA, via a competitive tender process, to review its Facilities Management Department (FM) operations and resources with a view to the Council implementing improvements and an organisational restructure. The Council sought to maximise the effective use of resources; deliver operational savings; develop strategic efficiencies; encourage risk reduction and implement IT systems improvements to support efficient service delivery and maximise customer satisfaction. Furthermore the Council wished to increase confidence by gaining “buy-in” from other Council departments.


"The support that West Sussex County Council received from BWA in reviewing FM arrangements was first class. Their stakeholder engagement and clear recommendations were well received by both staff and senior management"

Martin Clarke, Programme Manager, West Sussex County Council