Performance within facilities management is normally associated with measures such as the physical, functional and financial characteristics of buildings in addition to FM service quality and cost. BWA consultants are highly skilled in the art of collecting appropriate measures, such as customer satisfaction, in order to provide support for management decision making. BWA's skills include design and development of Performance Measurement Systems (PMS) for use in contract monitoring and financial control.
Clients for whom such services have been undertaken include :-
• Inland Revenue - Steps PMS
• British Airways
• The Royal Bank of Scotland
• Dept of Trade and Industry
• National Air Traffic Services