Serco for Ealing Council
BWA were commissioned by Serco to support them in their Total Facilities Management tender to Ealing Council. BWA were responsible for developing, in conjunction with Serco’s project office, a service delivery strategy and methodology for Ealing Council’s real estate portfolio which comprised different types of buildings in various conditions. Specifically, BWA contributed to Serco’s efforts by:
Providing strategic advice on management and service delivery;
Assisting in communicating with the Council regarding requirements;
Providing technical assessments of the current assets and service delivery structures;
Carrying out cost estimations for all services and management thereof;
Drafting a strategic implementation and transition plan for presentation to the Council; and
Supporting the development of the bid price on the basis of a new service delivery methodology and anticipated savings.