Healthcare Organisation - Ireland

BWA assisted PricewaterhouseCoopers in the development of a facilities management performance measurement system to allow right-sourcing decision making to take place in relation to soft services including cleaning, catering, portering, linen/laundry. A key feature of the methodology was to design measures that helped to understand economy (cost), efficiency (process) and effectiveness (output quality). The mechanism has now been in use for over 3 years across 40+ buildings.