UK Science Park - Business Case Development
BWA supported PricewaterhouseCoopers in a review of estates, facilities management and SHE functions as part of a corporate services review. The work comprised a review of baseline data collected by the client and interviews with estates and facilities service managers at each site. The review was undertaken with transformation in mind and comprised the formation of a client led Design Team and Project Team formed of senior stakeholders. The work used Voice of Customer evidence to help build a case for change, a vision for future service provision and an outline target operating model.